ConvoDash
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Terms and Conditions

Terms & Conditions (T&C)

Last Updated: 30 November 2025

These Terms & Conditions (“Terms”) govern the use of ConvoDash, a WhatsApp Automation SaaS platform owned and operated by ProspeRise Education LLP (“Company”, “We”, “Us”, “Our”).

By accessing or using convodash.com, prosperriseeducation.com, or any ConvoDash service, you agree to these Terms.

1. Definitions

  • “Platform” refers to ConvoDash and all related tools & services.
  • “User”, “You” refers to anyone creating an account or using our services.
  • “Customer Data” refers to phone numbers, messages, templates, and data you upload.
  • “Meta WhatsApp Cloud API” refers to WhatsApp API services provided by Meta Platforms Inc.

2. Eligibility

To use ConvoDash:

  • You must be at least 18 years old.
  • You must own or have permission to use the WhatsApp Business Number you connect.
  • You must comply with WhatsApp Business Policy & Meta Platform Terms.

3. Account Registration

You agree to:

  • Provide accurate information
  • Maintain confidentiality of your login credentials
  • Be responsible for all activities under your account

We may suspend accounts that violate our Terms.

4. WhatsApp Integration (Meta Cloud API)

By connecting your WhatsApp Business number:

  • You authorize ConvoDash to manage automation on your behalf
  • You grant access to send messages, receive webhooks, and read delivery reports
  • You must use only pre-approved WhatsApp templates where required

We do NOT access your personal chats.

5. User Responsibilities

You agree NOT to:

  • Use ConvoDash for spam, fraud, or unlawful activities
  • Send messages without the recipient’s consent
  • Use purchased or scraped contact lists
  • Circumvent WhatsApp Business rules
  • Abuse API limits or create fake automation traffic

Any such activity may result in account termination.

6. Ownership of Data

  • All customer data you upload remains 100% yours.
  • We only process it to deliver automation.
  • You are solely responsible for having consent to message your customers.

7. Subscription, Billing & Payments

  • ConvoDash operates on subscription plans.
  • Payments are processed securely via Razorpay.
  • All paid plans renew automatically unless cancelled.
  • No refunds are issued for partial usage, violating WhatsApp rules, or non-compliance suspensions.

(Full refund policy will be provided separately.)

8. Fair Usage Policy

We may restrict or suspend accounts that:

  • Send large volumes of unsolicited messages
  • Trigger unusually high API abuse
  • Cause system stress or security risks

9. Intellectual Property

  • ConvoDash platform UI, code, documentation, and branding belong to ProspeRise Education LLP.
  • You may not copy, resell, modify, or rehost our platform.

10. Service Availability

We aim for 99% uptime, but do not guarantee:

  • Zero downtime
  • Zero errors
  • Zero service interruptions

Meta API outages may affect messaging delivery.

11. Limitation of Liability

ProspeRise Education LLP is not liable for:

  • Loss of revenue due to message delivery failures
  • WhatsApp number bans or restrictions
  • User mistakes (wrong messages, wrong audiences)
  • Data loss due to account deletion

Maximum liability is limited to the total fees paid in the last 3 months.

12. Termination

We may suspend or terminate your account if:

  • You violate WhatsApp or Meta policies
  • You violate our T&C
  • You engage in illegal or unethical messaging

You may delete your account anytime.

13. Changes to Terms

We may update these Terms periodically.
Your continued use of ConvoDash means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of India, with jurisdiction in Varanasi, Uttar Pradesh.

15. Contact Us

For questions related to these Terms:

📧 Email: support@prosperriseeducation.com
🌐 Websites: prosperriseeducation.com | convodash.com
🏢 Address:
ProspeRise Education LLP
S-5/159 R JD Nagar Colony, Ramerepur, Pahariya,
Varanasi 221007, Uttar Pradesh, India