ConvoDash
☰

Privacy Policy

Owned & Operated by ProspeRise Education LLP
Last Updated: 30 November 2025 | 11:45 AM

Welcome to ConvoDash, a WhatsApp Automation SaaS platform provided by ProspeRise Education LLP (“Company”, “We”, “Us”, “Our”).
This Privacy Policy explains how we collect, use, store, and protect your personal and business data when you use ConvoDash to automate WhatsApp messaging through the Meta WhatsApp Cloud API.

By using ConvoDash, you agree to this Privacy Policy.

1. Information We Collect

A. Account Information

When you register on ConvoDash, we may collect:

  • Full Name
  • Business Name
  • Email Address
  • Phone Number (including WhatsApp Business number)
  • Password (securely encrypted)
  • Address (optional or required for invoicing)

B. WhatsApp Business API Integration Data

When you connect your WhatsApp Business Number via Meta:

  • WhatsApp Business Account ID
  • Meta Business ID
  • Phone Number ID
  • Access Tokens (encrypted & auto-refreshed)
  • Template message metadata
  • Webhook events, delivery reports, and message status

We do NOT access your personal WhatsApp chats.

C. Customer & Messaging Data

To enable automated messaging, you may upload:

  • Customer Names
  • Phone Numbers
  • Tags / Segments
  • Chatbot flows and automation rules
  • Template and broadcast message content

You retain 100% ownership of your customer data.

D. Payment Information

For subscriptions or add-ons, we may collect:

  • Razorpay payment identifiers
  • Transaction history
  • Plan details

We do not store full card or UPI details.

E. Technical Data

Automatically collected:

  • IP address
  • Browser & device details
  • Login timestamps
  • Feature usage logs
  • API call logs
  • Crash reports and diagnostics

F. Cookies & Tracking

Used for:

  • Login session management
  • User preferences
  • Platform analytics
  • Security enhancement

2. How We Use Your Information

We use your information only to operate and improve ConvoDash:

✔ Enable automated WhatsApp messaging

✔ Connect and manage Meta WhatsApp Cloud API

✔ Ensure smooth functioning of chatbots, flows & campaigns

✔ Provide dashboard analytics & insights

✔ Process subscriptions and generate invoices

✔ Improve platform performance and reliability

✔ Provide customer support

✔ Send important service updates

We never sell or rent your data to third parties.

3. Handling Your Customer’s WhatsApp Data

  • You fully own the customer data you upload.
  • We only process your data to deliver the automation services.
  • We do not message your customers unless triggered by your automation.
  • Message logs and webhook events are stored securely.

ConvoDash complies with:

  • WhatsApp Business API Policy
  • Meta Platform Terms
  • Industry-standard data protection practices

4. Data Security

To protect your data, we use:

  • HTTPS encryption
  • Encrypted access tokens
  • Secure cloud servers
  • Role-based access control
  • Continuous monitoring for suspicious activity

While we take strong precautions, no method is 100% secure.
We urge you to safeguard your login credentials.

5. Third-Party Services

ConvoDash integrates with trusted external services, such as:

  • Meta (WhatsApp Cloud API)
  • Razorpay (Payments)
  • Firebase / Hosting provider
  • Analytics tools

These services have their own privacy policies.

6. Data Retention

We retain data based on business needs and legal requirements:

  • Account data → until the user deletes account
  • Messaging logs → typically 6–12 months
  • Billing/invoice data → as per financial compliance laws
  • Tokens → securely stored & frequently refreshed

Users may request earlier data deletion.

7. Your Rights

You may:

✔ Request a copy of your data

✔ Delete your account anytime

✔ Delete customer lists or chats

✔ Revoke WhatsApp Business API permissions

✔ Opt-out of marketing emails

For any privacy-related request, contact us at:
📧 support@prosperriseeducation.com

8. Children’s Privacy

ConvoDash is not intended for children under 13.
We do not knowingly collect data from minors.

9. Policy Updates

We may revise this Privacy Policy periodically.
All changes will be posted with an updated “Last Updated” date.

Continued use of ConvoDash indicates acceptance of the revised policy.

10. Contact Information

For questions or concerns about this Privacy Policy, contact:

ProspeRise Education LLP
📧 support@prosperriseeducation.com


🏢 Address:
S-5/159 R JD Nagar Colony,
Ramerepur, Pahariya,
Varanasi 221007, Uttar Pradesh, India

By using ConvoDash, you acknowledge and agree to this Privacy Policy.